FAQ

Who can book a test?

Anyone aged 18 or over can book a test. Children under the age of 18 must be accompanied by a parent or legal guardian.

What is the testing process?

To arrange a coronavirus antigen test, book an appointment on our website. Please arrive at your chosen location at your appointment time. You will need your ID and the QR code which you received by email after booking your appointment. The test is conducted by a trained professional. You can view your test results online after around 15 minutes.

What documents do I need to bring with me?

You will need to bring a valid identity card or passport as well as the QR code which we sent you by email after you booked your appointment.

How can I pay for my test?

Unfortunately, it is not possible to pay by cash at the test centre. The following payment methods are accepted when you book your appointment: iDeal, Sofortüberweisung (direct bank transfer), Apple Pay, Google Pay, PayPal, VISA, bank transfer and SEPA Direct Debit (you can only pay by bank transfer or SEPA Direct Debit if your appointment is more than 12 days away).

Which corona test is right for me?

There are three established corona test procedures: PCR tests, antigen tests and antibody tests. The PCR tests (polymerase chain reaction) are used for direct detection of pathogens; the samples are analyzed in the laboratory. The PCR technique is a standard procedure in virus diagnosis. However, only a current infection can be detected, as the test determines certain sections of the genetic information. Rapid PCR tests use the same method, but can be performed without a laboratory. PCR tests are useful for people who have corona symptoms, have direct contact with infected people, have stayed in risk areas or were involved in cluster outbreaks. Antigen tests can also detect the pathogen directly, but do not focus on genetic information, but on protein fragments. Antigen tests are especially useful to detect an infection in people without symptoms. In addition, in larger crowds, infected people can be separated from those who are likely not infected in a short period of time, for example in schools or at work. However, medical training is necessary for sampling, which is why the antigen test is unsuitable for private use. With an antibody test, even after a corona infection has been overcome, it can be proven whether the patient was sick with corona. Antibody tests are just as unsuitable for the detection of an acute infection as for the detection of the current infectivity, how long ago the infection was or whether there is sufficient immune protection against a new infection. Instead, they are useful for retrospectively determining the number of unreported infections in the population.

Wie funktioniert der PCR-Test?

A PCR test is the safest way to detect a current Covid infection. The test is carried out in the laboratory and is particularly sensitive. In certain phases of the infection, the procedure can prove with a high degree of certainty whether someone is currently infected, usually two to three days after infection. After a week, the virus disappears from the throat area in some people but remains in the lungs. Accordingly, there are phases of infection during which a PCR test is negative despite the infection.

In addition to the standard PCR test with a waiting time of at least 24 hours, there are also rapid PCR tests. These are available with a test kit and can be used without a laboratory. With the rapid PCR test, the result is available after two and a half hours. However, they require more viral load than the standard PCR test and are less reliable. If the result is positive, however, the patient is very likely to be contagious.

How safe is the PCR test?

One advantage of the PCR test is that its accuracy is between 98% and 99%. Since the test is effective even with a low viral load, a person can also be tested false positive, even if there is no longer any risk of infection. The so-called Ct value is used to identify a false positive result.

In the process of the PCR test, the genetic material of the virus, which is taken through a throat swab, is reproduced until a measurement signal can be recorded. This duplication allows the test to detect even a low viral load. This also means: the fewer viruses there are in the blood, the more often the genetic material has to be replicated. The Ct value determined in the PCR test, which indicates the cycle of reproduction of the polymerase chain reaction, can therefore be used as a measure of the amount of viruses actually present. The higher the determined Ct value, the lower the original viral load in the sample examined. The initial viral load, in turn, affects how contagious the infected person is. In this way, patients can get a positive result even though it is no longer contagious.

How does the rapid antigen test work?

The sample is taken using a throat and nose swab. The swab is then put into a test tube filled with a buffer solution so that any virus particles are washed out. A test strip is then used to determine the results. The test is negative if one line appears on the strip and positive if two lines appear.

How reliable is the rapid antigen test?

Our test is approved by the German Federal Institute for Drugs and Medical Devices. According to the manufacturer, the antigen test has a clinical sensitivity of 98.5% and a clinical specificity of 99.3%. The sensitivity rating indicates whether everyone with the virus is correctly identified as having the virus. The specificity rating indicates whether everyone who does not have the virus is correctly identified as not having the virus. It is, however, important to note that the concentration of antigens may fluctuate as the illness progresses and may be below the antigen test’s detection limit. A negative test result can therefore not completely rule out a possible infection.

How does the antibody test work?

The prerequisites for the antibody test are very different from the PCR and antigen tests: It is not intended to detect the virus, but rather the reaction of the immune system to the pathogen. In the first days or weeks after infection, the body produces antibodies against the pathogen. In many cases, antibodies are still detectable in the blood even after several months.

When an antibody test is carried out, a blood sample is placed on a test plate that has been prepared with fragments of the novel coronavirus. If there are antibodies in the patient's blood, they will combine with the virus on the test disc. A colored marker shows whether this process has taken place.

When and how do I receive the test result?

After your test you can call up your result with the barcode and your e-mail address on this page. Your test result will be displayed there together with your personal data as well as the time and date of the test.

When will I get my result?

Depending on the test used, you will receive your result either after approx. 15 minutes (quick test). You will receive the PCR test result from our cooperating laboratory within 24-48 hours. Please check the information on the respective location page. Since we work together with different laboratories, there may be regional differences here.

When do I have to be on site?

In order to guarantee a smooth process, we ask you to arrive punctually at the test location. An early arrival is not necessary as we give all appointments at a fixed time in order to avoid crowds. After the booked time slot has expired, there is no entitlement to testing. When do I have to be on site?

Can the cost of my test be reimbursed?

If you book a rapid antigen test with us, you agree to cover the costs of the test yourself.

Are there any cases where I cannot be tested?

Please do not come to the test centre if you already have symptoms of COVID-19 (dry cough, aching limbs, a chill, a high temperature, shortness of breath, sore throat, headache, loss of smell and/or taste, nausea, vomiting, nasal congestion, diarrhoea). Instead, please call the medical on-call service line on 116117.

How long does the test take?

You will be in and out in just a few minutes and will be required to follow a one-way system through our test centre. Only a few seconds are needed to take the swab sample. Before this, you need to register your details so that we can give you your test results.

Can children/toddlers/teenagers be tested?

Small children from 2 years of age (accompanied by their parents) can be tested. We cannot guarantee that sufficient material will be obtained for correct test evaluation. Children and young people under 18 years of age must be accompanied by a legal guardian for the test.

What should I do if my test is positive?

If your test is positive, you must self-isolate at home immediately (“isolation” within the meaning of Section 30 of the German Protection against Infection Act (IfSG)). You are also required to immediately contact your family doctor or the control centre by calling 116117 so that you can arrange a PCR test.

You must follow the self-isolation rules found here: https://corona.rlp.de/de/themen/einreise-aus-risikogebieten-quarantaeneregeln-und-mehr/

What happens if the test result is invalid?

In rare cases, the result may be invalid. If your test cannot be evaluated or is invalid, please contact our customer support via email. You will receive a free voucher code and can immediately book a new appointment.

Test character / deviations

The sensitivity of a diagnostic test procedure indicates the percentage of sick patients in which the respective disease is actually recognized by the application of the test, i.e. a positive test result occurs. It is defined as the quotient of true positive test results and the sum of true positive and false negative test results.

The sensitivity of our COVID-19 antigen rapid test is 98.50%. This means that out of 100 sick people 98.50 are also recognized as sick. This in turn means that the false negative rate is 1.5%, which means that 1.5 people have a negative test result, even though the person is actually suffering from COVID. The specificity of a diagnostic test procedure indicates the probability that actually healthy people who do not suffer from the disease in question will also be recognized as healthy in the test. It is defined as the quotient of true negative test results and the sum of false positive and true negative test results - i.e. all test results that were actually not based on any disease.

The specificity of our COVID-19 antigen rapid test is 99.3%. This means that out of 100 healthy people 99.3 people are recognized as healthy. This in turn means that the false-positive rate is 0.7%, that is, a positive test result is detected in 0.7 people, although the person is not actually sick with COVID.

Can I travel with a negative test result?

Since the worldwide regulations are different, the respective country decides which proof is required. In most cases, corona antigen rapid tests are just as recognized as PCR tests. All further information can be found on the website of the Federal Ministry of Health. Please check with the relevant authorities at your destination and with your flight provider whether a rapid antigen test, PCR test or rapid PCR test is recognised.

When can I get tested after arriving from a risk area?

Danger! The travel regulations can change at any time. You can find all current information at https://www.bundesgesundheitsministerium.de/coronavirus-infos-reisen.html.

From January 11, 2021, entry from a risk area must be reported online at https://einreiseanmeldung.de. Furthermore, from January 11th, 2021, a negative corona test must also be presented, which is carried out a maximum of 48 hours before or directly upon entry. The returnee has to go into quarantine immediately and is not allowed to receive any visitors. The so-called “free testing” through a new test is only possible after five days. If typical symptoms of an infection with the coronavirus occur within ten days of entry, a second test must be carried out. (https://www.bundesregierung.de/breg-de/themen/coronavirus/faq-reisen-1735032)

Special regulation NRW: Travelers who enter from abroad and have stayed in a risk area within the last ten days before entry are obliged to be tested a maximum of 24 hours before entry or immediately after entry. Until the test has been carried out, contact with other people outside of your own household must be avoided. If the entry test is not carried out, the segregation to be observed is ended by the negative result of a test carried out later (free testing), which can take place at any time after entry. When entering from the United Kingdom and South Africa, a corona test result must be presented to the responsible health authorities within 48 hours of entry. A second test must be taken five days after arriving from the UK or South Africa. If this is negative, one is released from domestic isolation. (Source: Ordinance to protect against new infections with the SARS-CoV-2 coronavirus in relation to incoming and outgoing travelers from the United Kingdom and South Africa as well as other countries that are classified as risk areas (Corona Entry Ordinance - CoronaEinrVO) of January 9, 2021)

Will a negative corona antigen rapid test result be recognized after entering from a risk area?

Yes, the Federal Ministry of Health has decided in its new strategy (as of 11/11/2020) that when entering from a risk area, a negative PCR or antigen test must be presented at the request of the respective health department. This proof can be provided either in paper form or digitally. Further information can be found on the website of the Federal Ministry of Health.

Who is entitled to the free citizenship test?

The entitlement to a citizenship test by means of a PoC antigen test is now open to all persons and does not require residence or habitual abode in Germany. The free citizenship test can also be taken several times a week.

Who is entitled to the prescribed PCR laboratory test?

The free PCR laboratory test may only be used if the requirements of the TestV are met. Cannot be used for travelling!