Skip to content

FAQ

Anyone aged 18 or over can book a test. Children under the age of 18 must be accompanied by a parent or legal guardian.

To arrange a coronavirus antigen test, book an appointment on our website. Please arrive at your chosen location at your appointment time. You will need your ID and the QR code which you received by email after booking your appointment. The test is conducted by a trained professional. You can view your test results online after around 15 minutes.

You will need to bring a valid identity card or passport as well as the QR code which we sent you by email after you booked your appointment.

Unfortunately, it is not possible to pay by cash at the test centre. The following payment methods are accepted when you book your appointment: iDeal, Sofortüberweisung (direct bank transfer), Apple Pay, Google Pay, PayPal, VISA, bank transfer and SEPA Direct Debit (you can only pay by bank transfer or SEPA Direct Debit if your appointment is more than 12 days away).

The sample is taken using a throat and nose swab. The swab is then put into a test tube filled with a buffer solution so that any virus particles are washed out. A test strip is then used to determine the results. The test is negative if one line appears on the strip and positive if two lines appear.

Our test is approved by the German Federal Institute for Drugs and Medical Devices. According to the manufacturer, the antigen test has a clinical sensitivity of 98.5% and a clinical specificity of 99.3%. The sensitivity rating indicates whether everyone with the virus is correctly identified as having the virus. The specificity rating indicates whether everyone who does not have the virus is correctly identified as not having the virus. It is, however, important to note that the concentration of antigens may fluctuate as the illness progresses and may be below the antigen test’s detection limit. A negative test result can therefore not completely rule out a possible infection.

Depending on the test used, you will receive your result either after approx. 15 minutes (rapid test).

You will usually receive your PCR test result via email within 24-48 hours after receipt of the samples in our cooperating laboratory. Since we cooperate with different laboratories, there may be regional differences. If you do not receive your test result via email within 72 hours, you will get your money back.

If you need your PCR test result quickly, please book a Rapid PCR Test.
The PCR Rapid Test is already offered by several locations and there you will receive your result in about 30 minutes.

We do not refund any costs incurred due to a delayed PCR test result.

The test results are made available in German and English.

Yes, the identity card or passport number provided by you is shown on your test results.

To keep things running smoothly, please arrive at the test centre on time. Please do not arrive early. To maintain social distancing and avoid queuing, all appointments are allocated a specific time slot. Please phone us straightaway if you are running late. It may not be possible to test you if you arrive after your booked time slot.

If you book a rapid antigen test with us, you agree to cover the costs of the test yourself.

Please do not come to the test centre if you already have symptoms of COVID-19 (dry cough, aching limbs, a chill, a high temperature, shortness of breath, sore throat, headache, loss of smell and/or taste, nausea, vomiting, nasal congestion, diarrhoea). Instead, please call the medical on-call service line on 116117.

Only children aged 7 or over may be tested. Children and young people under the age of 18 must be accompanied to the test centre by a parent or legal guardian.

You will be in and out in just a few minutes and will be required to follow a one-way system through our test centre. Only a few seconds are needed to take the swab sample. Before this, you need to register your details so that we can give you your test results.

If your test is positive, you must self-isolate at home immediately (“isolation” within the meaning of Section 30 of the German Protection against Infection Act (IfSG)). You are also required to immediately contact your family doctor or the control centre by calling 116117 so that you can arrange a PCR test.

You must follow the self-isolation rules found here:
https://corona.rlp.de/de/themen/einreise-aus-risikogebieten-quarantaeneregeln-und-mehr/

In rare cases, the test result may be inconclusive. If your test was inconclusive or invalid, please contact our customer support team by email. We will send you a free voucher code so that you can book a new appointment straightaway.

The sensitivity of a diagnostic test indicates the percentage of people with the illness in question who are actually correctly identified by the test, i.e. the percentage of people who correctly receive a positive test result. The sensitivity is calculated by dividing the number of true positives by the sum of the number of true positives and the number of false negatives.

The sensitivity of our COVID-19 rapid antigen test is 98.50%. This means that out of 100 people with the virus, 98.50 are identified as having the virus. Conversely, this means that the false negative rate is 1.5%. Therefore, 1.5 people out of every 100 will receive a negative test result despite actually having COVID-19. The specificity of a diagnostic test indicates the probability that healthy people who are not suffering from the illness in question will also be correctly identified as healthy by the test. The specificity is calculated by dividing the number of true negatives by the sum of the number of false positives and true negatives, i.e. all test results for people without the illness.

The specificity of our COVID-19 rapid antigen test is 99.3%. This means that out of 100 healthy people, 99.3 are identified as being healthy. Conversely, this means that the false positive rate is 0.7%. Therefore, 0.7 people out of every 100 will receive a positive test result despite not actually having COVID-19.

Rules vary around the world and each individual country decides which evidence is required to travel. In most cases, rapid coronavirus antigen tests are just as accepted as PCR tests. Further information is available on the website of the German Federal Ministry of Health.

From 11 January 2021, people entering Germany from a risk area are required to register online at https://einreiseanmeldung.de. From 11 January 2021, it is also necessary to present a negative coronavirus test. This test must have been taken no more than 48 hours before arrival or directly on arrival into the country. People entering the country must quarantine immediately and may not have any visitors. It is only possible to arrange another test so that you can end your quarantine early after five days. If you develop symptoms typical of a coronavirus infection within ten days of arriving into the country, you must arrange a second test. (https://www.bundesregierung.de/breg-de/themen/coronavirus/faq-reisen-1735032)

Special rules applicable in North Rhine-Westphalia:
Travellers who are entering from abroad and who have stayed in a risk area within ten days before their arrival must be tested no more than 24 hours before entry or immediately on arrival. If you fall into this category, you must not come into contact with anyone outside of your own household until the test has been conducted. If you are not tested on arrival, you must quarantine until you receive a negative test result from a subsequent test. This test may be taken at any time after your arrival. If you are arriving from the United Kingdom or South Africa, you must present a coronavirus test result to the competent health authorities within 48 hours of your arrival. You must then perform a second test five days after arriving from the United Kingdom or South Africa. You may leave quarantine if this test is negative. (Source: Ordinance on the Protection against New Infections with Coronavirus SARS-CoV-2 from Travellers and Returnees from the United Kingdom and South Africa and Other Countries Classified as High Risk (Coronavirus Entry Ordinance – CoronaEinrVO) of 9 January 2021)

Yes, in its new strategy (version dated: 11 November 2020), the German Federal Ministry of Health ruled that a negative PCR or antigen test must be presented on arrival from a risk area at the request of the competent health authority. This evidence can be provided on paper or digitally. Further information is available on the website of the German Federal Ministry of Health.

If you need any assistance with your ticket/QR code, please email the ticket i/O support address: support@ticket.io